Refund policy
Return and Refund Policy - Gospel Swag
At Gospel Swag, we want you to be confident in every purchase you make with us. If something isn’t right, we’re here to help.
Returns
We accept returns on both defective and non-defective items within 30 days of delivery.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition
- Items must be returned in the original packaging
- Proof of purchase is required
Non-Returnable Items
- Items that have been worn, washed, or altered
- Final sale or clearance items (if applicable)
Return Process
To start a return, please contact us at info@gospelswag.net with your order number and reason for return.
Once your return is approved:
- You will receive instructions on how to return your item by mail
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
Exchanges
We accept exchanges for items of equal value. If you need a different size or product, please contact us and we’ll guide you through the process.
Refunds
Once we receive and inspect your return:
- Approved refunds will be processed within 7 business days
- Refunds will be issued to your original payment method
Please note:
- Original shipping charges are non-refundable
- Processing times may vary depending on your bank or payment provider
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We will make it right at no additional cost to you.
Contact Us
For any questions about returns or refunds, contact us at:
info@gospelswag.net
We’re committed to serving you with integrity and excellence. Thank you for supporting Gospel Swag.